Comments on: So long Mosso, hello MediaLayer http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/ Changing the world. One blog(ger) at a time. Thu, 20 Nov 2008 08:27:35 +0000 http://wordpress.org/?v=2.6.3 By: Alister Cameron http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-15057 Alister Cameron Mon, 18 Aug 2008 00:36:39 +0000 http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-15057 Hi Trevor. The short answer is no... because this was not the feature I was looking for. What I wanted was the stability and performance in PHP/MySQL. I actually still have a few remaining sites on Mosso... and I can tell you they're still having problem and still having people complaining a lot. I am sure they're around, but I can't help you there, sorry. That said, scheduling in UNIX is no more complicated that CRON and/or SSH to set it up... have you decided that's not enough?! -Alister Hi Trevor.

The short answer is no… because this was not the feature I was looking for. What I wanted was the stability and performance in PHP/MySQL.

I actually still have a few remaining sites on Mosso… and I can tell you they’re still having problem and still having people complaining a lot.

I am sure they’re around, but I can’t help you there, sorry. That said, scheduling in UNIX is no more complicated that CRON and/or SSH to set it up… have you decided that’s not enough?!

-Alister

]]> By: Trevor http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-15056 Trevor Fri, 15 Aug 2008 23:08:19 +0000 http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-15056 While it would be great to consider your suggestion of Medialayer, and I do need some job scheduling features. Medialayer appears to be only php / mysql, I would like to code on an IIS platform. The nightmares you had I don't want. I would like a "mature" platform to run on. In your research did you come across any other contenders that also offer .NET and microsoft sql? While it would be great to consider your suggestion of Medialayer, and I do need some job scheduling features. Medialayer appears to be only php / mysql, I would like to code on an IIS platform. The nightmares you had I don’t want. I would like a “mature” platform to run on. In your research did you come across any other contenders that also offer .NET and microsoft sql?

]]> By: Mosso Reseller http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-14285 Mosso Reseller Tue, 18 Mar 2008 21:05:01 +0000 http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-14285 Mosso too expensive? If anyone is interested in sharing the cost of Mosso with me, I'd be willing to set you up with one (or a few if needed) of the client accounts for a good price. Just need a few people to help offset my costs. I'm thinking $10 for me, plus the set fees at Mosso (for example, $5 for 100mb of MS SQL, etc). I can be flexible with price depending on what you're looking for. I'm willing to set you up with unlimited email boxes and databases since they're free anyway! Please contact me at MossoReseller at gmail.com if you're interested. Mosso too expensive? If anyone is interested in sharing the cost of Mosso with me, I’d be willing to set you up with one (or a few if needed) of the client accounts for a good price. Just need a few people to help offset my costs. I’m thinking $10 for me, plus the set fees at Mosso (for example, $5 for 100mb of MS SQL, etc). I can be flexible with price depending on what you’re looking for. I’m willing to set you up with unlimited email boxes and databases since they’re free anyway!

Please contact me at MossoReseller at gmail.com if you’re interested.

]]> By: Danny http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8902 Danny Sun, 26 Aug 2007 17:12:58 +0000 http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8902 When I was with Mosso they had all kinds of problems. Even their email didn't t work. For the site to be down for an hour every now and again... well... ok. For email to be down and emails to be lost in the downtime? When I was with Mosso they had all kinds of problems. Even their email didn’t t work. For the site to be down for an hour every now and again… well… ok. For email to be down and emails to be lost in the downtime?

]]> By: doris cheng http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8687 doris cheng Sat, 28 Jul 2007 02:37:26 +0000 http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8687 Thanks for the feedback. I already canceled my 1-day old account with MT and signed up with MediaLayer. Thanks for the recommendation. We are happy with the speed and support. Thanks for the feedback. I already canceled my 1-day old account with MT and signed up with MediaLayer. Thanks for the recommendation. We are happy with the speed and support.

]]> By: Alister Cameron http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8686 Alister Cameron Fri, 27 Jul 2007 07:20:55 +0000 http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8686 Hiya Doris. Only a very short outage while they sorted out a router issue. It was less than 30 mins, I think. Compared to what had happened with Mosso, it's nothing. And I know what it can be like to deal with routers and "infrastructure" so I'm ok with it. It's a rare thing, and just happened to occur shortly after I signed up. Otherwise 100%. And no MySql issues at all. Hiya Doris.

Only a very short outage while they sorted out a router issue. It was less than 30 mins, I think. Compared to what had happened with Mosso, it’s nothing. And I know what it can be like to deal with routers and “infrastructure” so I’m ok with it. It’s a rare thing, and just happened to occur shortly after I signed up. Otherwise 100%. And no MySql issues at all.

]]> By: doris cheng http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8684 doris cheng Thu, 26 Jul 2007 14:59:44 +0000 http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8684 How much downtime have you experienced with Medialayer so far? Any MySQL problems? How much downtime have you experienced with Medialayer so far? Any MySQL problems?

]]> By: Alister Cameron http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8657 Alister Cameron Thu, 19 Jul 2007 04:18:06 +0000 http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8657 @JJnorth - I had exactly the same experience as you. The CS people are lovely and always there. Except nothing happened! They would "escalate" issues into a big black hole! I'd then have to check back and go thru the whole silly excercise all over again - "Please wait as I familiarise myself with this issue" ...followed by... "I will make sure one of our admins has a look at your issue as soon as possible." Then nothing. Then that all over again. And again. It got to the stage where I had in mind to copy all the live help transcripts and post them up as some sort of a joke! So sorry. I don't want nice CS people standing in front of a useless team of tech support "admins". I don't want to be made to feel good. I want to be taken care of... properly. -Alister @JJnorth - I had exactly the same experience as you. The CS people are lovely and always there. Except nothing happened! They would “escalate” issues into a big black hole! I’d then have to check back and go thru the whole silly excercise all over again - “Please wait as I familiarise myself with this issue” …followed by… “I will make sure one of our admins has a look at your issue as soon as possible.” Then nothing. Then that all over again. And again.

It got to the stage where I had in mind to copy all the live help transcripts and post them up as some sort of a joke! So sorry. I don’t want nice CS people standing in front of a useless team of tech support “admins”. I don’t want to be made to feel good. I want to be taken care of… properly.

-Alister

]]> By: JJnorth http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8656 JJnorth Thu, 19 Jul 2007 03:59:27 +0000 http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8656 We to have tried Mosso for the past few months and I must say, problems abound. Mostly FTP errors and control panel issues, nothing too major, but we have had a completely different experience with the customer service. The guys at Mosso are incredible with answering phones, returning "problem" calls and curing problems (almost immediate). Perhaps our changes are minor in comparison, and thus easily and quickly fixed, but I can't imagine better customer service and tech support than we've received over the past month. Does the the great CS outway the fact that we've had to call so much...maybe not in the long run (if this keeps up), but it sure makes Mosso hard to be angry at. ...and they offered great incentives to stay with them, refund of that past month and 1 free month for one last go around...we really want to stay with them. Such a great solution for us...we'll see... JJNORTH We to have tried Mosso for the past few months and I must say, problems abound. Mostly FTP errors and control panel issues, nothing too major, but we have had a completely different experience with the customer service. The guys at Mosso are incredible with answering phones, returning “problem” calls and curing problems (almost immediate). Perhaps our changes are minor in comparison, and thus easily and quickly fixed, but I can’t imagine better customer service and tech support than we’ve received over the past month.

Does the the great CS outway the fact that we’ve had to call so much…maybe not in the long run (if this keeps up), but it sure makes Mosso hard to be angry at.

…and they offered great incentives to stay with them, refund of that past month and 1 free month for one last go around…we really want to stay with them. Such a great solution for us…we’ll see…

JJNORTH

]]> By: Joe http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8591 Joe Mon, 16 Jul 2007 15:34:48 +0000 http://www.alistercameron.com/2007/07/08/so-long-mosso-hello-medialayer/#comment-8591 Yes, thanks for the rundown! For $100/mo, I would expect better. It sounds like they've got a great system "In Theory", but it's not quite ready yet. Although down for 4 days, and things not fixed for a month are extreme, I have heard similar sentiments about media temple (the other "grid" provider). I just want a reasonably priced reliable host that almost never goes down, and when it does, it's back up quickly. Is that too much to ask? Yes, thanks for the rundown! For $100/mo, I would expect better. It sounds like they’ve got a great system “In Theory”, but it’s not quite ready yet.

Although down for 4 days, and things not fixed for a month are extreme, I have heard similar sentiments about media temple (the other “grid” provider).

I just want a reasonably priced reliable host that almost never goes down, and when it does, it’s back up quickly. Is that too much to ask?

]]>