Comments on: Telstra does Twitter – reads like a bot. Yuk.

By: When Numbers Are Self-Serving Bullshit — Shooting at Bubbles

When Numbers Are Self-Serving Bullshit — Shooting at Bubbles — Thu, 04 Jun 2009 07:08:25 +0000

[...] time to monitor and respond to user concerns. It’s great in theory, but Alister Cameron points out, the responses so far are so canned that they could have only been made by a [...]

By: ad:tech brain » Blog Archive » Are Australian bloggers cannibalizing the role of Social Media Marketers?

Mon, 20 Oct 2008 02:34:08 +0000

[...] stuffed up on Twitter and then got the collective intelligence of Lid, Alister Cameron , Katie Harris , Mark Pollard, Stephen Collins, Laurel Papworth, Zac Martin, Brady Jacobsen, [...]

By: Is any social media better than none at all?

Is any social media better than none at all? — Thu, 02 Oct 2008 08:58:37 +0000

[...] Alister Cameron [...]

By: Phillip Molly Malone

Phillip Molly Malone — Tue, 30 Sep 2008 07:56:25 +0000

I am sure there are great people at the end of the keyboards, but free them up to show how great they are! Let them show there personalities. Let them show what they know. Instead of forcing people to a form, at worst, log the call for them and hand back the call number and let them know another great person will contact them later, or better yet, heres a possible fix. Or a joke or something.

If you don’t free the people up a bit, you would be better off with bots as they are cheaper and you could use these great people in better areas!

JMTC
Molly

By: Listen & evolve: insights from launching BigPond Twitter - Blog, Mike Hickinbotham, Twitter, Social Networking, BigPond, Customer Service, - nowwearetalking

Tue, 30 Sep 2008 05:18:30 +0000

[...] Alister Cameron (www.alistercameron.com) talked about how responses were too impersonal and could have been produced by a robot. (For the record, all messages were sent by humans.) [...]

By: Telstra faces backlash on Twitter - Telecommunications - iTnews Australia

Telstra faces backlash on Twitter - Telecommunications - iTnews Australia — Tue, 30 Sep 2008 05:02:46 +0000

[...] like a bot. Don’t they know anything about the social web??” added prolific Aussie blogger, Alister Cameron.The posts prompted a BigPond support staffer, identified as Steven Neville, to apologise to the [...]

By: Yolanda Smartie

Yolanda Smartie — Sun, 28 Sep 2008 23:28:59 +0000

Telstra have no idea when it comes to social media and user generated content. The people, clearly devoid of any social skills, that built SecondLife, are an embarrassment (the internal people Telstra not the developers).

The “machine” has little ability to have human conversations with its customers, Habib’s response above a perfect example of PR Bot Dross … “we actually don’t need bots because we have some really fantastic people at the end of the keyboards here at BigPond who are posting our tweets”. What utter crap.

If Telstra were human it would speak in a human language.

By: Lid

Lid — Sun, 28 Sep 2008 05:18:03 +0000

Hi Alister

I think he missed it: “we actually don’t need bots because we have some really fantastic people at the end of the keyboards”

Fantastic people that seem to have one ability; regurgitate the same thing over and over and over again – ‘thank you SO much for your twitter – now go away to THIS link – and fill out a form – we’re just here to say we’re involved in social media’

Yeah; that’s what Twitter is about…providing a lackey to deliver a URL

I mean seriously?

Sorry.

I’m not trying to be mean; I’m just tired of these huge corporations that think they have it all worked out when it comes to social media.

You would think, would you not, that Telstra has a customer support group. Why would they not dedicate a couple of people, split over several shifts, to provide ANSWERS?

/rant

By: John Lacey

John Lacey — Sat, 27 Sep 2008 04:49:55 +0000

Ah. I read things like this and cringe a little when I recall the days when I had a Bigpond connection... Internet Gods, forgive me!I'm intrigued to see what kind of form letter responses people who follow the twitter account's advice (to follow a link and leave some details) receive. Large corporations have routinely had problems trusting the judgment of their staff, hanging up on people daring to record customer service conversations and have avoided doing things that would allow paper trails to exist.Meanwhile did you see Bigpond's advertising spree on Uluru?

By: Robert Witham

Robert Witham — Fri, 26 Sep 2008 12:46:56 +0000

I would definitely have agreed with your opinion that those tweets were created by a bot! I really cannot see that being of interest to too many people. I sure would not follow anything that unoriginal.